Booking Info and FAQ

Tailor Made Holidays

Naturalis offers authentic travel experience to Borneo and Southeast Asia. We arrange naturalistic expeditions and off the beaten track adventures for small groups and individual travellers.

We have access to a range of travel products to customize your journey, whether you are a honeymoon couple a group of friends, a MICE group or a family.

We take the time to listen to your ideas and travel dreams, providing our honest and personal recommendations and sharing our first-hand experiences.
Naturalis’ comprehensive tailor-made services includes a wide range of accommodation types to suit every taste and budget; weather your require a small boutique or a luxury or a spacious family accommodation.

We offer a variety of exciting itineraries and a selection of exclusive venues for meetings and conventions, in the most spectacular and unusual places.

Our Travel Consultants with extensive first-hand knowledge of Borneo and South East Asia are ready to craft your perfect journey and bring it to life, adding authentic experiences that will linger in your memory.

And most important, our planning service is free of charge.
So please contact us by using our online form or email at [email protected] . We are happy to help you to turn your ideas into a perfect Asian experience!

Frequently Asked Questions

How to book a tour?

Browse our collection of tours to find the perfect one for you, or request a tailor-made. Once you have selected your preferred tour and you get convinces about everything, then you can proceed with the reservation.
When making your reservation the following details will be required (these can be provided via email):

  • Name and Surname
  • Passport Number
  • Nationality
  • Date of Birth
  • Departure Date and Time
  • Return Date and Time

It would be very helpful if you could let us know about any dietary or mobility issues or requirements.

Once the tour has been booked and confirmed, we will send you a confirmation email with a detailed day by day itinerary and proforma invoice.

Upon confirmation, we require a deposit of 35% of the total price to secure the booking. The balance is due one month before the tour commences. Please refer to our terms and conditions.

After the full payment has received, we will send you the payment receipt and vouchers/travel documents by email.

After the trip, you will be required to fill out the travel evaluation form. Your feedback is extremely important for us since we are constantly trying to improve our services and we would be very grateful if you could share your experience with us.

How far in advance should I book the tour?

All travel arrangements should be booked at least 1 month advance. For larger groups or special interest tours, we recommend booking with a few months’ notice.

What's the difference between private and join-in basis tour?

Independent Tours or Join-In-Basis Tours are those where the daily tours are conducted locally in a group with a guide but the group may change at each location. Private Tours or Exclusive Tours are conducted with private vehicle and private tour guide.

How many people are there in a tour group ?

We always try our best to keep the group small, about 5 – 8 passengers per tour guide. However, it may be possible that in the peak season group could be up to 10 -15 passengers per guide.

Is there any discount for Last Minute booking?

We don’t offer any Last Minute discount and we reserve the right to refuse last minute bookings. Several travel products proposed on this website are unavailable if your reservation is made one week or less, prior to the actual date of the tour. It is recommended to pre-book your tour to avoid disappointment.

Will I have to pay more as a solo traveller?

All our tours require a minimum of 2 participants.  Single travellers are encouraged to join one of our existing groups whenever if possible.  You are required to pay the supplement for single room.

Can you book our air tickets?

We are unable to book the air tickets for your international flights. We can only book your domestic flights.. The international flights need to be booked from the country of origin.

When should I buy the airline ticket?

Book your air tickets after your tour arrangement is confirmed.

Do you cater for special dietary requirements?

We always try our best to accommodate all dietary requirements, but in some remote places it can be very difficult to guarantee this service.

I am a travel agent. Can I book your tour for my clients?

Yes, we work with travel agencies and we are happy to offer a commission on bookings you make with us. The amount of this commission depends largely on the volume of business.

Do you require any deposit to secure the booking?

We require a 35% balance payment to secure the booking. The remaining balance of 65% is due 1 month prior to the departure date of the tour.

What payment methods do you accept?

You can pay with either Credit card direct or Paypal and bank telegraphic transfer.

Can I pay with any currency?

No. We can only accept payment in American Dollars, Euro, British Pound, Australian Dollars, Malaysian Ringgit and Philippine Peso.

When the currency you’re paying with is different from the default currency of the country of the tour, we convert your amount automatically. The exchange rate used will display on the proforma invoice before you confirm your booking.

Do you issue any confirmation document or voucher?

About two weeks prior the tour, we will send you an email with a copy of the Confirmed Travel Itinerary with all the pick up times and our contact numbers along with the hotel vouchers. You may also receive the copy of the air tickets, if you booked the flight with us.

What happen if I have any problem during the tour?

Contact immediately our customer service. Our helpline is available 24 hours a day , 7 days a week.

Do you offer discount for kids?

We offer discounts for kids under  12 years of age. Infants are free of charge.

Do I need to buy my own travel insurance?

Yes, we recommend buying your travel insurance for your own protection and peace of mind. Only a couple of adventure tour packages featured on this website are inclusive of local insurance which covers emergency evacuation by helicopter.

Can I request for an early check-in?

Check-in times can vary from hotel to hotel. Generally, they are between 12.00 and 14.00. If you arrive earlier they may let you check in if your room type is available. If the room is not available, you can store your luggage at the front desk/luggage room and head out to explore for a couple of hours.
If you wish to book the early check in, then you can do so by booking an extra night at the same hotel.

Why should I book my trip with Naturalis?

Because we live in South-East Asia and we have visited most of the destinations proposed on this website.
We know your expectations as we are traveller and travel agent at the same time. Our proposal, which is not an obligation, is clear and detailed without any hidden costs. We have a completely transparent pricing system that will break down your entire quotation allowing you to see the cost of each item so that you can pick exactly the options you want.

Special Interest Holidays

Naturalis offers Special Interest Holidays with a wide range of activities in South East Asia. From photography and birdwatching to yoga and cooking, you can indulge your passion in beautiful and exotics locations.

If none of our sample trips meet your expectations and you would like to plan your own special interest holiday, please fill out a custom tour plan form to tell us your interest, the things that you want to see and do and the places you want to stay.

We will tailor your journey to focus on specific areas of interest to fit your exact need.

Through the Lens

We offer special travel program programs for those who wish to be part of a photo tours with professional wildlife photographer or videographer and for those who are confident of their ability and are looking for professional logistical support.

Naturalis will help you to plan customized expeditions to remote areas. We offer logistical advice and support to photographers, film crew, scientists and conservation body.
We can tailor an expedition to your specific requirements and do any necessary research. This can be done either as a complete package to include everything from permission to logistic or for just certain elements of your trip.

Our services include:

  • Processing permits
  • Booking accommodation
  • Organizing camping in remote areas and camping materials
  • Research about the area and gathering as much information as possible
  • Organizing transports (jeeps, buses, boats and charter flights etc…)
  • Manpower (drivers, cooks, local guides, experts etc…)

Since 2007, Naturalis has been involved in many projects for a variety of international companies and organizations covering scientific expeditions to documentaries logistical support throughout Southeast Asia.

Our work experience with international TV:

Italian television Channel 4 (Rete 4)
2007 “DonnAvventura” – Grand Tour of Malaysia. A 45-day off-road expedition across Borneo and West Malaysia.

Italian television Channel 7 (La7)
2008 “Missione Natura Borneo” . A nature documentary featuring orangutans, proboscis monkeys and marine fauna.

Italian television Channel 7 (La7)
2009 “Missione Natura Sulawesi”. A nature documentary featuring black macaque (macaca nigra), tarsier and marine life inBunaken National Marine Park and Lembeh Strait.

Italian television Channel 7 (La7)
2009 “Missione Natura Philippines”. A nature documentary featuring marine fauna in Palawan Island and whalesharks in Donsol (Luzon).

If you would like any further information on our services, please contact [email protected]

Our Destinations